FAQ
HOW CAN I CONTACT YOUIKICKS?
HOW CAN I CONTACT YOUIKICKS?
You can contact us in many ways:
Instragram: @youi_kicks
TikTok: @youi.kicks
Email: youikicks12@gmail.com
SHIPPING INFORMATION
We aim to dispatch your order within 24 hours of placing your order.
All items to Australian addresses are FREE
GENERAL SHIPPING TIMES :
NSW, VIC & QLD = approx. 1-3 business days after dispatch.
WA, NT, TAS = approx. 2-4 business days after dispatch.
EXPRESS ($15AUD) = approx. Same or next business day after dispatch
We offer international shipping to selected countries, which is shown at checkout. International shipping may vary based on local fulfilment.
WILL I RECEIVE TRACKING INFORMATION?
Yes. When your order gets shipped, tracking information will be sent to you from Australia Post
FAQs
-How long does shipping take?
Shipping takes approximately 2-5 days after dispatch across Australia. International shipping times can vary from 7 to 14 days.
-How do the shoes fit?
Our shoes fit true to size, just like any other shoes. However, for the 'Asics Gel Kayano 14' we recommend people with wider toes to size up half a size (0.5).
- Are your kicks legitimate, and will my shoes actually arrive?
We are a 100% legitimate store with multiple 5-star reviews and thousands of shoes shipped worldwide. Feel free to check our website reviews or Instagram stories to see what our customers have to say.
-Do the shoes come with a box?
Yes, all our shoes come in their original boxes.
- How can I return or exchange?
Unfortunately we only accept online exchanges and returns for faulty or incorrect items sent. For customers that ordered the wrong size, shoes can be exchanged within 7 days at our Sydney location. Shoes must be unworn and in the same condition they were received.
CAN I PICK UP?
Yes, pickup is located in Sydney, Australia. Contact us via TikTok @youi.kicks to arrange pick up
